PlayStation 5 service
PS5 Repair in Cancun
- Diagnosis usually 8 hours to 2 days
- Diagnosis from $600 MXN
- 90-day warranty, original parts
- English on WhatsApp
- 01Diagnosis
Hardware scan and tests.
- 02Teardown
Careful opening and parts control.
- 03Cleaning
Fan and heatsink cleared.
- 04Thermal check
Compound and conductivity.
- 05Testing
Stability and airflow.
How it works if you are visiting Cancun
- Message us on WhatsApp
Send the model, the problem and your hotel or area. Write in English; we answer in English.
- Get the price in writing
Quoted directly by the technician before any work. The technician confirms the exact diagnosis cost before starting.
- Approve and we repair
Diagnosis usually takes 8 hours to 2 days. Tell us your checkout date so we can confirm the service schedule.
- Pick up with a warranty
90-day written warranty against manufacturing defects on repairs with original parts.
Before service is arranged
Console repair follows the confirmed fault
Power, HDMI, heat, storage and controller symptoms are assessed before a repair route is quoted. Required parts and timing depend on the diagnosis.
- PS5, Xbox, Nintendo Switch and controllers
- HDMI, power, cooling and storage symptoms
- PS5 service without unsupported price claims
Related English services
Find the right repair area
Before you book
Price, hours and location
Pixon PC provides 24/7 service by appointment in Cancun. A technician can come to your hotel for eligible services. For liquid damage, initial inspection and cleaning may happen there; if lab work is needed, Pixon can transport the device and coordinate its return. For emergencies, message before the visit to confirm availability and logistics.
- Diagnosis
- From $600 MXN · usually 8 hours to 2 days · nothing to pay to book
- Warranty
- 90-day written warranty against manufacturing defects on repairs with original parts.
- Hours
- 24/7 service by appointment · after-hours visits are urgent calls with an extra fee, confirmed with the technician
- Workshop
- Cto. Hacienda Chimay, 77539 Cancún, Quintana Roo
- Contact
- +52 998 669 0777 · WhatsApp in English
Visiting, living or working remotely in Cancun
- On vacation: tell us your departure date in the first message. If the repair or a part cannot be done before you leave, we say so before you hand over the device.
- Remote workers: say whether the device holds work you cannot lose. We confirm what can be done without touching your data and ask before any reinstall or backup.
- Residents and expats: the same written process applies: diagnosis, written quote, your approval, repair and warranty terms in English.
Frequently asked questions
My PS5 or Xbox shuts down while gaming. What causes it?
It can be heat, dust, the PS5 liquid metal, the power supply or the board. We test the console under load before quoting a repair.
Do you repair controllers?
Yes. Joystick drift, buttons, triggers, USB-C ports and batteries on PS5, Xbox and Nintendo Switch controllers.
How much does a console diagnosis cost in Cancun?
The technician confirms the exact diagnosis cost before starting. It usually takes 8 hours to 2 days. It depends on the type of fault and the tests it needs. Cracked screen, battery or charging port: we quote directly by model, no diagnosis needed. Any repair or part is quoted in writing first, and nothing is done until you approve it.
Is it an emergency? Can I come without an appointment?
In an emergency (liquid spill, device stopped powering on, burning smell, short circuit or severe overheating) you can bring the device without waiting for a regular appointment, but let us know first on WhatsApp or by email. After hours it is an urgent call with an extra fee, confirmed by the technician.
Do you speak English?
Yes. Quotes, diagnosis results and repair updates are sent in written English through WhatsApp, so you keep a clear record of what was agreed.
Can a technician come to my hotel in Cancun?
A Pixon technician comes to your hotel in the Cancun Hotel Zone or Costa Mujeres for wet-device service (USD 100). When the device condition allows it, we perform the initial inspection, safe disconnection and technical cleaning at the hotel. If it will not power on or needs board-level diagnostics, microsoldering or extended tests, Pixon can transport it to our repair lab, continue with your approval and coordinate return to your hotel. Other hotel or home visits are quoted directly by the technician according to the area and the service, before you confirm.
Do you offer a warranty?
90-day written warranty against manufacturing defects on repairs with original parts. Generic parts carry no warranty after delivery: the device is handed over tested and working. Liquid-damaged devices carry no warranty because liquid keeps causing damage inside, but we take them in right away to save the device and your data.
Need help in Cancun?
Send the device, model, symptom and area. Pixon PC will explain the available next step in written English.
Get a quote on WhatsAppDiagnosis from $600 MXN
From $600 MXN diagnosis
- 1Book for free
Nothing to pay to book. WhatsApp us or book online. Emergencies can come in without waiting for a regular appointment; message us first on WhatsApp or by email.
- 2Diagnosis in 8 hours to 2 days
It depends on the type of fault and the tests it needs.
- 3Clear cost
The technician confirms the exact diagnosis cost before starting. You get the written report and nothing is repaired without your approval.
- The technician who repairs your device answers you directly, with WhatsApp updates and a ticket number at every step. Nothing is repaired without your approval.
- Cracked screen, battery or charging port: we quote directly by model, no diagnosis needed.
- 90-day written warranty against manufacturing defects on repairs with original parts. Generic parts carry no warranty after delivery: the device is handed over tested and working.
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