Phone repair · Cancun

Phone Repair in Cancun

Cracked screen, weak battery, charging problem or liquid exposure? Send the model and symptoms. A Pixon technician can visit your hotel; we explain the repair route in written English.

Message a technician Phone liquid damage

Wet device at your hotel (Hotel Zone or Costa Mujeres): USD 100 · diagnosis usually 8 hours to 2 days

Diagnosis usually 8 hours to 2 days
Diagnosis from $600 MXN
90-day warranty, original parts
English on WhatsApp

09:41

Cancun, Q.R. · 82°F

09:41

Screen damagedDisplay replacement needed

Visual diagnosis: broken glass, OLED line and structural crack

Phone issues we can assess

Diagnosis before ordering or installing a part

Exact compatibility depends on the phone model and the condition of the device. We confirm the scope before you approve work.

Screen or touch

Cracks, black display, lines, brightness, touch and frame condition.

Battery or charging

Battery health, charging port, cable behavior, heat and power consumption.

Liquid or other faults

Keep it disconnected after liquid exposure; corrosion and board risks need assessment.

Useful for visitors, hotel guests and residents

Tell us the phone model, what happened and your hotel. Pixon can come to you. For liquid damage, initial cleaning can happen at the hotel when feasible; lab work and return are coordinated by Pixon when needed.

Include these details

Brand and exact model
Symptom and when it started
Any fall, liquid, repair or part history
Hotel, condo, office or area

Before you book

Price, hours and location

Pixon PC provides 24/7 service by appointment in Cancun. A technician can come to your hotel for eligible services. For liquid damage, initial inspection and cleaning may happen there; if lab work is needed, Pixon can transport the device and coordinate its return. For emergencies, message before the visit to confirm availability and logistics.

Diagnosis: From $600 MXN · usually 8 hours to 2 days · nothing to pay to book
Warranty: 90-day written warranty against manufacturing defects on repairs with original parts.
Hours: 24/7 service by appointment · after-hours visits are urgent calls with an extra fee, confirmed with the technician
Workshop: Cto. Hacienda Chimay, 77539 Cancún, Quintana Roo
Contact: +52 998 669 0777 · WhatsApp in English

Visiting, living or working remotely in Cancun

On vacation: tell us your departure date in the first message. If the repair or a part cannot be done before you leave, we say so before you hand over the device.
Remote workers: say whether the device holds work you cannot lose. We confirm what can be done without touching your data and ask before any reinstall or backup.
Residents and expats: the same written process applies: diagnosis, written quote, your approval, repair and warranty terms in English.

Frequently asked questions

My phone fell in the ocean or pool. Can it be saved?

Sometimes. Turn it off, do not charge it or put it in rice. Message us for a hotel technician visit; we can inspect and clean it there when feasible. Recovery depends on its condition.

Do you repair iPhone and Android phones?

Yes. We work on iPhone, Samsung, Motorola, Xiaomi and other brands, depending on the fault and part availability for the exact model.

How much does a phone diagnosis cost in Cancun?

The technician confirms the exact diagnosis cost before starting. It usually takes 8 hours to 2 days. It depends on the type of fault and the tests it needs. Cracked screen, battery or charging port: we quote directly by model, no diagnosis needed. Any repair or part is quoted in writing first, and nothing is done until you approve it.

Is it an emergency? Can I come without an appointment?

In an emergency (liquid spill, device stopped powering on, burning smell, short circuit or severe overheating) you can bring the device without waiting for a regular appointment, but let us know first on WhatsApp or by email. After hours it is an urgent call with an extra fee, confirmed by the technician.

Do you speak English?

Yes. Quotes, diagnosis results and repair updates are sent in written English through WhatsApp, so you keep a clear record of what was agreed.

Can a technician come to my hotel in Cancun?

A Pixon technician comes to your hotel in the Cancun Hotel Zone or Costa Mujeres for wet-device service (USD 100). When the device condition allows it, we perform the initial inspection, safe disconnection and technical cleaning at the hotel. If it will not power on or needs board-level diagnostics, microsoldering or extended tests, Pixon can transport it to our repair lab, continue with your approval and coordinate return to your hotel. Other hotel or home visits are quoted directly by the technician according to the area and the service, before you confirm.

Do you offer a warranty?

90-day written warranty against manufacturing defects on repairs with original parts. Generic parts carry no warranty after delivery: the device is handed over tested and working. Liquid-damaged devices carry no warranty because liquid keeps causing damage inside, but we take them in right away to save the device and your data.

Need phone repair while you are in Cancun?

Message the model and symptom. We will explain the next step before quoting.

Start a phone request