Laptop repair · Cancun

Laptop Repair in Cancun

Screen, battery, charging, keyboard, overheating, liquid or Windows problem? We identify what the laptop needs and explain the available route in written English before work begins.

Message us on WhatsApp English support details

Wet device at your hotel (Hotel Zone or Costa Mujeres): USD 100 · most repairs in 8 hours to 2 days

Diagnosis usually 8 hours to 2 days
Diagnosis from $600 MXN
90-day warranty, original parts
English on WhatsApp

Common laptop requests

One symptom can have several causes

We check the model, physical condition and behavior before recommending a screen, battery, charger, storage, cleaning or software route.

Screen or keyboard

Display, hinges, keyboard, touchpad, cables and frame condition.

Battery or charging

Battery health, charger, port, USB-C or MagSafe behavior and power draw.

Heat, liquid or Windows

Cooling, fans, corrosion, startup, storage, drivers and data risks.

What to send before arranging service

Share the exact model, the symptom, whether the laptop suffered a fall or liquid exposure, and your Cancun area. A Pixon technician can come to your hotel. We inspect and clean eligible liquid-damage cases there; if lab work is needed, Pixon handles transport and hotel return after your approval.

Helpful details

Brand and model from the bottom label or settings
Photo or short video of the symptom when useful
Whether it turns on, charges or shows an image
Hotel, condo, office or local area

Before you book

Price, hours and location

Pixon PC provides 24/7 service by appointment in Cancun. A technician can come to your hotel for eligible services. For liquid damage, initial inspection and cleaning may happen there; if lab work is needed, Pixon can transport the device and coordinate its return. For emergencies, message before the visit to confirm availability and logistics.

Diagnosis: From $600 MXN · usually 8 hours to 2 days · nothing to pay to book
Warranty: 90-day written warranty against manufacturing defects on repairs with original parts.
Hours: 24/7 service by appointment · after-hours visits are urgent calls with an extra fee, confirmed with the technician
Workshop: Cto. Hacienda Chimay, 77539 Cancún, Quintana Roo
Contact: +52 998 669 0777 · WhatsApp in English

Visiting, living or working remotely in Cancun

On vacation: tell us your departure date in the first message. If the repair or a part cannot be done before you leave, we say so before you hand over the device.
Remote workers: say whether the device holds work you cannot lose. We confirm what can be done without touching your data and ask before any reinstall or backup.
Residents and expats: the same written process applies: diagnosis, written quote, your approval, repair and warranty terms in English.

Frequently asked questions

My laptop got wet. What should I do?

Turn it off, unplug the charger and do not try to power it on again. Liquid can short the board even if it seems to work. Message us so we can arrange an inspection as soon as possible.

Do you replace laptop screens, batteries and keyboards?

Yes, depending on the exact model and part availability. We confirm compatibility, price and timing in writing before ordering or installing anything.

How much does a laptop diagnosis cost in Cancun?

The technician confirms the exact diagnosis cost before starting. It usually takes 8 hours to 2 days. It depends on the type of fault and the tests it needs. Cracked screen, battery or charging port: we quote directly by model, no diagnosis needed. Any repair or part is quoted in writing first, and nothing is done until you approve it.

Is it an emergency? Can I come without an appointment?

In an emergency (liquid spill, device stopped powering on, burning smell, short circuit or severe overheating) you can bring the device without waiting for a regular appointment, but let us know first on WhatsApp or by email. After hours it is an urgent call with an extra fee, confirmed by the technician.

Do you speak English?

Yes. Quotes, diagnosis results and repair updates are sent in written English through WhatsApp, so you keep a clear record of what was agreed.

Can a technician come to my hotel in Cancun?

A Pixon technician comes to your hotel in the Cancun Hotel Zone or Costa Mujeres for wet-device service (USD 100). When the device condition allows it, we perform the initial inspection, safe disconnection and technical cleaning at the hotel. If it will not power on or needs board-level diagnostics, microsoldering or extended tests, Pixon can transport it to our repair lab, continue with your approval and coordinate return to your hotel. Other hotel or home visits are quoted directly by the technician according to the area and the service, before you confirm.

Do you offer a warranty?

90-day written warranty against manufacturing defects on repairs with original parts. Generic parts carry no warranty after delivery: the device is handed over tested and working. Liquid-damaged devices carry no warranty because liquid keeps causing damage inside, but we take them in right away to save the device and your data.

Need a laptop checked in Cancun?

Send the model and symptoms. We will guide the diagnosis and quote process in writing.

Start a laptop request