Computer repair · Cancun

Computer Repair in Cancun

PC not turning on, running slowly, overheating or showing Windows errors? We start with the symptom, test the likely causes and explain the repair path in written English.

Message us on WhatsApp How English support works

Service by appointment · quote and updates available in written English

Diagnosis usually 8 hours to 2 days
Diagnosis from $600 MXN
90-day warranty, original parts
English on WhatsApp

What we can assess

Diagnosis before replacing parts

We can assess desktop PCs, gaming computers, office equipment and custom builds. The exact route depends on the model, symptom and test results.

No power or no display

Power supply, motherboard, RAM, GPU, cables and startup signals.

Slow, unstable or overheating

Windows, storage, memory, drivers, airflow and temperature behavior.

Upgrade or component question

Compatibility, space, power, cooling and whether the upgrade makes sense.

Gaming PC crashes or artifacts

Game crashes, black screens, GPU artifacts and heat under load. See graphics card repair.

A clear next step for visitors and residents

Send the computer model, symptoms and hotel. A Pixon technician can come to you for eligible service. If lab tools or longer tests are needed, we can transport the device and coordinate hotel return after the approved work.

What to include in your message

Computer type and exact model
What happens when you press the power button
When the problem started and any recent change
Hotel, condo, office or Cancun area

Before you book

Price, hours and location

Pixon PC provides 24/7 service by appointment in Cancun. A technician can come to your hotel for eligible services. For liquid damage, initial inspection and cleaning may happen there; if lab work is needed, Pixon can transport the device and coordinate its return. For emergencies, message before the visit to confirm availability and logistics.

Diagnosis: From $600 MXN · usually 8 hours to 2 days · nothing to pay to book
Warranty: 90-day written warranty against manufacturing defects on repairs with original parts.
Hours: 24/7 service by appointment · after-hours visits are urgent calls with an extra fee, confirmed with the technician
Workshop: Cto. Hacienda Chimay, 77539 Cancún, Quintana Roo
Contact: +52 998 669 0777 · WhatsApp in English

Visiting, living or working remotely in Cancun

On vacation: tell us your departure date in the first message. If the repair or a part cannot be done before you leave, we say so before you hand over the device.
Remote workers: say whether the device holds work you cannot lose. We confirm what can be done without touching your data and ask before any reinstall or backup.
Residents and expats: the same written process applies: diagnosis, written quote, your approval, repair and warranty terms in English.

Frequently asked questions

My PC does not turn on. Is it worth repairing?

Often yes. A failed power supply, RAM, cable or storage drive is usually cheaper than replacing the computer. The diagnosis tells you what failed and what it costs before you decide.

Can you keep my files when fixing Windows?

We do not touch personal files during diagnosis or hardware repairs. If a reinstall or data backup is needed, we ask for your approval first.

How much does a computer diagnosis cost in Cancun?

The technician confirms the exact diagnosis cost before starting. It usually takes 8 hours to 2 days. It depends on the type of fault and the tests it needs. Cracked screen, battery or charging port: we quote directly by model, no diagnosis needed. Any repair or part is quoted in writing first, and nothing is done until you approve it.

Is it an emergency? Can I come without an appointment?

In an emergency (liquid spill, device stopped powering on, burning smell, short circuit or severe overheating) you can bring the device without waiting for a regular appointment, but let us know first on WhatsApp or by email. After hours it is an urgent call with an extra fee, confirmed by the technician.

Do you speak English?

Yes. Quotes, diagnosis results and repair updates are sent in written English through WhatsApp, so you keep a clear record of what was agreed.

Can a technician come to my hotel in Cancun?

A Pixon technician comes to your hotel in the Cancun Hotel Zone or Costa Mujeres for wet-device service (USD 100). When the device condition allows it, we perform the initial inspection, safe disconnection and technical cleaning at the hotel. If it will not power on or needs board-level diagnostics, microsoldering or extended tests, Pixon can transport it to our repair lab, continue with your approval and coordinate return to your hotel. Other hotel or home visits are quoted directly by the technician according to the area and the service, before you confirm.

Do you offer a warranty?

90-day written warranty against manufacturing defects on repairs with original parts. Generic parts carry no warranty after delivery: the device is handed over tested and working. Liquid-damaged devices carry no warranty because liquid keeps causing damage inside, but we take them in right away to save the device and your data.

Need a computer checked in Cancun?

Message Pixon PC with the symptom. We will explain what information is needed before quoting work.

Start with the symptoms