MacBook Repair in Cancun

Turn it off, unplug the charger and do not try to power it on again. Liquid can short the logic board even if it seems to work. Message us so we can inspect it as soon as possible.

The technician confirms the exact diagnosis cost before starting. It usually takes 8 hours to 2 days. It depends on the type of fault and the tests it needs. Cracked screen, battery or charging port: we quote directly by model, no diagnosis needed. Any repair or part is quoted in writing first, and nothing is done until you approve it.

In an emergency (liquid spill, device stopped powering on, burning smell, short circuit or severe overheating) you can bring the device without waiting for a regular appointment, but let us know first on WhatsApp or by email. After hours it is an urgent call with an extra fee, confirmed by the technician.

Yes. Quotes, diagnosis results and repair updates are sent in written English through WhatsApp, so you keep a clear record of what was agreed.

A Pixon technician comes to your hotel in the Cancun Hotel Zone or Costa Mujeres for wet-device service (USD 100). When the device condition allows it, we perform the initial inspection, safe disconnection and technical cleaning at the hotel. If it will not power on or needs board-level diagnostics, microsoldering or extended tests, Pixon can transport it to our repair lab, continue with your approval and coordinate return to your hotel. Other hotel or home visits are quoted directly by the technician according to the area and the service, before you confirm.

90-day written warranty against manufacturing defects on repairs with original parts. Generic parts carry no warranty after delivery: the device is handed over tested and working. Liquid-damaged devices carry no warranty because liquid keeps causing damage inside, but we take them in right away to save the device and your data.